FAQs
Frequently Asked Questions
We understand that durags can sometimes be a bit mysterious, which is why we're here to shed some light on the most frequently asked questions. We've compiled a list of queries that our customers commonly have to help you navigate the world of durags with ease.
How can I track my order?
To track your order, please visit parcelsapp.com and enter the order number you received in your confirmation email. This will provide you with real-time updates on the status of your shipment. If you encounter any issues or have further questions, don't hesitate to contact us. We're here to help!
How long does delivery take?
The delivery time may vary depending on your country, as we ship worldwide. On average, it takes up to 7 days for express delivery and 7 to 14 days for free delivery. Please note that these are estimated times and actual delivery times may vary based on your specific location and local postal services.
Can I cancel or change my order?
Yes, you can cancel or modify your order until it has been shipped. Typically, you have a window of 24 to 48 hours from the time of your order to make any changes or to cancel it. We strive to process orders as quickly as possible, so we encourage you to contact us at your earliest convenience if you need to make a change.
How long do I have to return my order?
Our return policy allows you to return your order within 60 days of receiving it. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. For more detailed information, please consult our Return Policy page. We're committed to ensuring your satisfaction with every purchase.
What are durags, and how do they work?
Durags are headwear accessories made of silky or stretchy fabric. They are primarily used to maintain hairstyles, protect hair from damage, and promote wave patterns. Durags work by providing compression and holding the hair in place while also preventing moisture loss.
How do I choose the right durag for me?
When choosing a durag, consider factors such as fabric type, color, size, and personal style preferences. Silky durags are popular for their smooth texture and enhanced wave definition. Pay attention to the length and elasticity of the durag to ensure a comfortable fit.
How long should I wear a durag?
The duration of durag wear varies depending on personal preference and hair goals. Some individuals wear durags overnight or for several hours during the day to maintain hairstyles or develop wave patterns. It's essential to strike a balance and allow your hair to breathe to avoid potential scalp issues.
How should I care for my durag?
Durags can be hand-washed or machine-washed, following the care instructions on the product label. It's advisable to wash durags regularly to maintain cleanliness and prevent product buildup. Air-drying is recommended to preserve the durability and elasticity of the fabric. To learn more, take a look at our detailed article: How to Wash a Durag - Clean and Care Tips
Can I wear a durag with different hairstyles?
Absolutely! Durags can be worn with various hairstyles, including waves, braids, locks, fades, and more. They provide style versatility while offering hair protection and maintenance.
Do durags work for all hair types?
Yes, durags can benefit individuals with different hair types, including straight, wavy, curly, and coily hair. They help in managing hair, reducing frizz, and promoting healthier-looking hair.
If you have any further questions or need assistance beyond what's covered here, please reach out to our dedicated customer support team. We're here to ensure you have the best durag experience possible.
Happy styling!
The SilkyDurag Team